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Privacy policy.

Last updated: 11 October 2026

1. Who we are

Mates Creation is a digital agency providing creative, website, automation and marketing services. You can contact us at info@matescreation.com or +91 87001 66924. Our address is 58/10 Onkar Nagar - B, Tri Nagar, Delhi 110035.

2. Information you share

A project enquiry may include your name, email address, selected services and project description. You can also choose to share your phone number, business name or website, indicative budget and timeline.

Please share only what is needed to discuss your project. Avoid including passwords, payment details or other confidential personal information in the enquiry form.

When you click Send enquiry, the form sends your details to our server for validation and emails them to info@matescreation.com. Enquiries are retained in our business mailbox. Form responses are not saved in persistent browser storage. If you choose the alternative WhatsApp or email draft option, you decide whether to send the prepared message in that application.

3. How we use enquiry information

When you send us an enquiry, we use the information to understand your requirements, respond to you, prepare a proposal and manage related project conversations. If you become a client, information may also be used to deliver the agreed work and maintain business records.

Enquiring does not subscribe you to marketing messages. Any separate marketing subscription would need its own notice and choice.

4. Sharing, security and retention

Email and WhatsApp providers process messages sent through their services under their own terms and privacy policies. External map and social links also take you to services with their own practices.

Where other providers or collaborators are needed for a project, the required access and responsibilities should be agreed in the project scope. We do not sell enquiry information.

Enquiry and project records should be kept only for the purposes described here, ongoing business needs and applicable record-keeping obligations. Contact us if you want to understand the records held about your enquiry or request their deletion.

Do not send sensitive information over a channel unless an appropriate sharing method has been agreed. No online communication method can be guaranteed completely secure.

5. Website technology

This website uses Google Analytics 4 (GA4) to understand website visits, use of contact options and server-confirmed enquiry submissions. Google Analytics may use cookies and collect technical information such as browser and device information and pages visited. Our custom contact events use fixed labels for WhatsApp, phone or email; confirmed enquiry events identify the form type. We do not include names, email addresses, phone numbers, enquiry messages or prepared WhatsApp and email draft URLs in these analytics events. The site supplies page URL and referrer context without query strings or fragments. Google processes analytics information under its own privacy practices. See Google’s privacy policy.

This website uses local fonts and animation scripts. Your hosting or network provider may keep technical access logs needed to serve and protect the website.

The enquiry endpoint uses short-lived signed form tokens and a hashed network address to limit spam and repeat submissions. These technical records do not contain your enquiry text or contact details. The site does not use cookies to store form responses.

6. Your choices

You can choose not to send an enquiry, omit optional fields or contact us directly. You can ask us about information you have shared, request a correction or ask for deletion by emailing info@matescreation.com. We may need to confirm your identity before acting on a request.

If your request relates to a message stored by an external provider, that provider's own settings and policies may also apply.

7. Updates to this notice

We may revise this notice when the website or enquiry process changes. The updated version and date will be available on this page.

8. Contact us

For privacy questions or concerns, email info@matescreation.com with the subject “Privacy enquiry”. You can also write to Mates Creation at 58/10 Onkar Nagar - B, Tri Nagar, Delhi 110035.