Terms & conditions.

1. About this website

This website describes the creative, digital, automation and marketing services offered by Mates Creation. Website information helps you explore services and make an enquiry; it is not a binding project quote.

Use the site lawfully. Do not attempt to interfere with its operation, misuse enquiry channels or submit information that you are not entitled to share.

2. Enquiries and project agreements

Preparing a WhatsApp message or an email draft does not itself send an enquiry. You must send the message in the relevant application. An enquiry does not place an order or create a service agreement.

Before work begins, the proposal or project agreement should define deliverables, fees, payment stages, timelines, revision rounds, responsibilities and any ongoing support. That agreement governs the agreed project scope.

3. Fees, changes and cancellations

Project fees and any taxes or third-party costs are specified in the written proposal. Advertising spend, hosting, licences and subscriptions are included only when the proposal expressly says so.

Additional requirements, changed scope or work beyond agreed revisions may need a revised quote and timeline. Payment, cancellation and refund arrangements should be confirmed in the project agreement before work begins.

4. Content, access and approvals

Clients are responsible for supplying accurate project information and having permission to use supplied text, images, logos, data and other materials. Required account access and approval responsibilities should be agreed before delivery.

Ownership, licences, editable source files and handover formats are defined in the project agreement. Third-party materials may have their own licence terms. Do not assume every tool or asset can be transferred without restriction.

5. Third-party services

Projects may involve platforms such as hosting providers, advertising systems, AI tools, payment services or integrations. Their availability, pricing, policies and performance are controlled by those providers.

External links on this site are provided for contact and convenience. Those websites and applications have their own terms and privacy practices.

6. Performance and AI outputs

Search rankings, advertising results, enquiries, sales and AI citations depend on factors outside the agency's control. These outcomes are not guaranteed by the information on this website.

AI-generated outputs may be inaccurate. Workflows involving important decisions should include agreed review, testing and appropriate human oversight.

7. Website content and availability

We aim to keep service information useful and current. Content and website functionality may change. Contact us to confirm requirements, availability and scope for your project.

Nothing in these website terms is intended to override rights or responsibilities that cannot be excluded under applicable law.

8. Questions

For questions about these terms or a proposed project, contact info@matescreation.com or +91 87001 66924. Mates Creation is located at 58/10 Onkar Nagar - B, Tri Nagar, Delhi 110035.